Privacy Policy

Business: From The Soil Herbal

Privacy contact: Tamara Clements fromthesoilherbal@gmail.com
Effective date: 15 October 2026

Your privacy matters. Health information is personal and sensitive, and I take reasonable steps to protect it.

This policy explains how From The Soil Herbal collects, uses, stores and discloses personal information in the course of providing consultations, individualised herbal services, workshops and related activities.

1. Information we collect

Information may include:

* Your name, contact details, date of birth and emergency contact.

* Health history, symptoms, allergies, pregnancy or breastfeeding status, medications and supplements.

* Consultation notes, practitioner observations, recommendations and follow-up information.

* Details of preparations supplied, including relevant formulation and dispensing records.

* Booking, payment and communication records.

* Information you choose to provide through forms, emails, telephone calls or online consultations.

I aim to collect information that is reasonably necessary for the service being provided.

2. How we collect information

Information is generally collected directly from you through intake forms, consultations, bookings and correspondence using Simple Clinic Software.

Where information is sought from another person or health practitioner, I will ordinarily obtain your consent first unless collection is otherwise permitted by law.

You may choose not to provide certain information. However, if essential safety information is unavailable, I may be unable to provide a consultation or recommend a herbal preparation safely.

3. How we use your information

Your information may be used to:

* Assess whether a service is appropriate for you.

* Prepare and maintain clinical records.

* Develop and review individualised recommendations.

* Document any herbal preparation supplied.

* Arrange appointments and communicate about your care.

* Process payments and meet legal or insurance obligations.

* Manage complaints, incidents and quality improvement.

Your health information will not be used for unrelated marketing without an appropriate lawful basis and, where required, your consent.

4. When information may be disclosed

Information may be disclosed:

* To another health professional with your consent, such as your GP.

* To service providers who help operate the business, where disclosure is appropriate and permitted, such as secure booking or record-management providers.

* Where required or authorised by law.

* In other circumstances permitted by applicable privacy legislation.

I do not sell your personal health information.

5. Storage and security

Records are be stored in secure electronic systems, in secure double authenticated, password-protected devices.

Reasonable steps will be taken to protect records against loss, misuse, interference, unauthorised access, modification or disclosure. Third-party digital providers may store information on servers located outside Australia; where relevant, I will assess and disclose applicable arrangements as required by law.

Access to your records will be limited to people who need it for authorised purposes.

6. Access and correction

You may request access to your personal information or ask for inaccurate information to be corrected by contacting fromthesoilherbal@gmail.com.

I will respond in accordance with applicable privacy requirements. In some circumstances, access may be restricted or refused where the law permits or requires this.

7. Retention and deletion

Records will be retained for the period required by applicable law, insurance conditions and legitimate clinical or business needs. They will be securely destroyed or de-identified when they are no longer required and retention is no longer legally necessary.

The appropriate retention period will be determined for the type of record and the age of the client. I will not assume that one retention period applies to every record.

8. Privacy concerns and data breaches

If you have a concern about how your information has been handled, please contact fromthesoilherbal@gmail.com.

I will investigate and respond appropriately. Where a privacy breach triggers a legal notification requirement, I will follow the applicable notification process.

You may also contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

9. Updates to this policy

This policy may be updated as the business or its legal obligations change. The current version will be available at [website or practice location].

Last reviewed: 21 October 2026